Return Policy

At Plume, we strive to provide our customers with the highest quality products. We want you to be completely satisfied with your purchase, which is why we have implemented a clear and fair return policy.

Eligibility for Returns

In order to be eligible for a return, the product must be new and unopened. Whether you purchased the product from our store in Decatur, IL or online at, you have up to 2 weeks to initiate a return. Please make sure to keep your receipt as proof of purchase.

Returning Online Orders

If you made your purchase online, we kindly ask that you contact us in advance via email at to initiate the return process. This allows us to provide you with the necessary instructions and ensure a smooth return experience.

Cost of Return Shipping

It's important to note that any refund or exchange will not cover the cost of return shipping, unless the return is due to an issue with the quality of the product.  As a customer simply exchanging unopened product, you are responsible for the return shipping fees. We recommend using a reliable shipping method with tracking to ensure the safe return of the product.

Refund Process

Once we receive the returned product and verify its condition, we will process your refund. Please allow a reasonable amount of time for the refund to be reflected in your original payment method. If you have any questions or concerns regarding the refund process, feel free to reach out to our customer support team.


While we strive to accommodate all returns, there are certain exceptions to our return policy. We cannot accept returns for opened or used products, as well as products that have been damaged or altered after purchase. Additionally, any products purchased from third-party retailers or resellers are not eligible for returns through our store.

Customer Satisfaction is Our Priority

At Plume, we value our customers and their satisfaction is our top priority. If you have any issues or concerns with your purchase, please don't hesitate to contact us. We are here to assist you and ensure that you have a positive experience with our products.

Thank you for choosing Plume for your bath, shower & body needs. We appreciate your trust in our brand and look forward to serving you again in the future.